Terms and Conditions

Terms and Conditions

Welcome to Cups Delight! These terms and conditions outline the rules and regulations for the use of our website, https://cupsdelight.co.uk. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Cups Delight if you do not agree to take all the terms and conditions stated on this page.

Shipping Policy

  1. Processing Time: All orders are processed within 3 business days after confirmation of payment. Orders are not shipped or delivered on weekends or holidays.
  2. Delivery Time: While we strive to ensure timely delivery, please note that delivery may take up to 2 weeks due to customs clearance and flight delays. We appreciate your patience and understanding.

Return and Refund Policy

  1. Eligibility for Refund: a. Customers can request a refund if the item received does not match the item displayed on the site. b. Please note that the image colour may slightly differ from the physical item due to screen colour display variations. This discrepancy does not qualify for a refund. c. Items are eligible for return and refund within 7 days of delivery. After 7 days, we will not be able to offer a refund or exchange.
  2. Return Address: The return address is 33 Swanton Gardens, London, SW19 6BN, UK.
  3. Refund Processing: a. Eligible refunds will be processed within 30 days of receipt of the returned item. b. Refunds are not allowed once the item has been shipped, and before it is delivered.

Delivery Duration

  1. Expected Delivery: Delivery times may vary, but we aim to ensure the fastest possible delivery of your items. Standard delivery time is up to 2 weeks, considering potential customs clearance and flight delays.

Customer Support

  1. Contact Us: If you have any concerns or need assistance, please contact us via email at support@cupsdelight.co.uk or through our contact form available on the site.

Discontinuation of Service

  1. Right to Discontinue: We reserve the right to discontinue any product or service on our website at any time without prior notice. This may include discontinuation of a product line or termination of any promotional offer.

Website Availability

  1. No Guarantee of Availability: While we strive to keep the website up and running smoothly, we do not guarantee that the website will always be available or accessible. This is due to potential hosting challenges with our service providers which are beyond our control.

Other Terms

  1. Intellectual Property: Unless otherwise stated, Cups Delight and/or its licensors own the intellectual property rights for all material on Cups Delight. All intellectual property rights are reserved.
  2. Licence to Use Website: You may access this from Cups Delight for your own personal use subjected to restrictions set in these terms and conditions.
  3. Limitation of Liability: In no event shall Cups Delight, nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the UK, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Thank you for shopping with Cups Delight!